LBDUK
Reviews and Complaints
lbduk.com
Analeigha Iny
TERRIBLE
DO NOT ORDER FROM THIS COMPANY. The site claims free and easy returns, however when the order came in the clothes were poor quality and did not fit. When I contacted about returning the items I was told I would have to pay for the shipping and it would be very expensive so I just should just keep the items. I replied I was fine to pay the shipping, and I still received a response that I should "resell or gift the items" and would not be given an address for returns. This is a scam - don't waste your money.
Loss:
$100
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Full refund
Anonymous
Awful!
Ordered some items,one of which was a pair of jeans. Had to guess on size because of different countries. The order took several weeks to arrive E and when it did the jeans were way too big. Emailed customer service, their responses were repetitive and unhelpful. They would not allow me to return the item for a full refund- tried to tell me that shipping costs would be more than refund. Asked me if I could get jeans altered here in U.S and pay the costs to do so. ??! Seriously? They then offered me a discount for my next order but because of Terrible customer service / emails and fighting me on return/refund and asking me o pay to have jeans altered, I told them I would not order from them again. Finally, they offered an $8.00 refund. I accepted just to not lose out 100% on a $35.00 item. It's been 2 months I have seen no refund. Terri le company. Broken English. Unprofessional!!
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
CON ARTISTS - Little Black Dress UK
Do NOT order from this company. The clothes look ok on line (I saw an ad through Facebook) but when you receive the clothes the quality is horrendous. I ordered 2 jumpsuits but when they came they were totally see through - no lining all at and totally unwearable unless you want the public to see your body. I contacted customer service and found out they were a Chinese company. I paid over $45 for both items and they said they would refund me $5 ... WHAT????!!!! They said if I didn't like it I could ship it all the way back to China (probably costing $100). I kept fighting with them and they came back and said $10. I pointed to their website which said "easy returns". This is SUCH A SCAM - DO NOT ORDER OR RISK BEING TOTALLY RIPPED OFF. These people should be shut down.
Loss:
$45
Reason of review:
Poor customer service
Preferred solution: Full refund
1 comment
Linnaea Dfo
DO NOT ORDER FROM LBDUK
Do not order from LBDUK and expect to return any items. Initially they suggested that I keep the clothes and they would provide me a $3 credit + percentage off for my next order. I told them that I simply wanted to return my items. Shipped my items to China, they arrived on 11/8... shipping company needed to get a hold of LBDUK in order to return - will ONLY provide an email. Shipping company finally got a hold for LBDUK 2 weeks later, and they are refusing my return due to customs costs. My options now are to forfeit my entire order which I have now paid to ship BACK to China or pay to have it shipped back to me... So much for the "easy returns" stated on the website.
Loss:
$70
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Full refund
4 comments
Anonymous
Terrible experience with attempted return
This company is a scam as it relates to returns/exchanges. My item didn’t fit and I wanted a larger size. They told me that the shipping was a very high cost for me and they would offer me 20% off the purchase of a new pair. So I could buy the item twice with basically $6 discount. Ridiculous.
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
Terrible
Never again. They never sent my clothing and then never returned my money. It’s a scam.
Reason of review:
Order processing issue
Anonymous
Misleading pictures and very poor quality items
Don't fall for this add! The item in the pictures look great but the actual item is a different material that is very stiff and very poor quality. It looks like it will fall apart with 1 wash. I am currently in the process of returning both items i ordered. Here are the items i ordered: 1Lbduk 2017 One-shoulder Gigot Sleeve Sweater S / Grey 1Lbduk Casual Side Split Two Layer T-Shirt M / Black In addition to this the item was supposed to arrive 12/18 and it arrived 12/30. Definitely the last time i will order anything from a facebook ad or from a company without doing some research on it.
Loss:
$60
Reason of review:
Bad quality
Preferred solution: Full refund
Anonymous
Horrible
Do not waste your time ordering from LBDUK. The website states it will take 10 days but it really takes over a month. The website will also lead you to believe they are here in the US, they’re not. Let’s talk quality, the items resemble nothing like the pictures the quality is so poor the items were falling apart when i opened the bag. I tried to return the $87 worth of items and was told that I should resell them or give them away. Shipping would be between $20-$60 and I would have to pay. The website said easy returns. Not worth the headache!
Reason of review:
Bad quality
Anonymous
Lbduk don't buy
I purchased a jacket from lbduk and I didn't get what was pictured. Sizes are not accurate and can not return it. Took over a month to arrive.
Reason of review:
Not as described/ advertised
Umar Knp
LBDUK Scam company
Ordered two shirts, based on product images. I received them from China in a black garbage bag, no packing slip! The sizes are completely wrong and the clothing has NO tags on them. One of the sweaters I purchased looks like it was sewn by a 5 year old. The material is like yarn, unlike the image on the website and it looks like a piece of ***! I'm so furious. I filed a dispute through PayPal and they say that I should receive a refund, once I return the items to LBDUK; however, LBDUK already said they'd refund me if I send the items back, but it will cost more to ship them back and I should just give it to a friend as a gift or give it away!! WHAT?! I have filed a complaint through the Federal Trade Commission and I suggest anyone and everyone else to do the same so this company can get cut off from doing business!!! https://www.ftccomplaintassistant.gov/#crnt&panel1-1
Loss:
$51
Cons:
- Scam artists
- Steal
Reason of review:
Not as described/ advertised
Preferred solution: Full refund
1 comment
Anonymous
Terrible quality
I bought what was supposed to be a sweatshirt but it was terrible quality fabric. I also bought sparkly pants that were supposed to be silver, but they showed up purple. After quite a few emails back and forth they’d informed me that they don’t take items back and suggest you sell them yourself locally instead. ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... .... ... ... ... ... ... ... ... ... ... ... ...
Cons:
- Scam artists
- Dishonestly
Reason of review:
Not as described/ advertised
Anonymous
Buyer Beware
I did not receive what I ordered. Not even the right color. Company misrepresents their product and materials used. I ordered direct from their site after seeing that they also sell on Amazon under various other names including Shele. Customer service did not comply with their return policy and offered a $3 refund. I would not pay $3 for this. I was then offered to return product to China, at my cost, and they would refund me $12 off of my "next purchase". Check other company names as well and avoid at all costs.
Reason of review:
Not as described/ advertised
3 comments
Anonymous
NEVER, EVER BUY ANYTHING FROM LBDUK
Shame on me for buying anything from LBDUK. Everything I purchased was made from cheap fabric and poorly sewen. After several rounds of email about returning the item at their cost due to the poor quality I was told too bad, it was designed that way. My quest now is to post everywhere possible wanting others to not buy from this company. It is organizations such as this that give a bad name to online shopping!
Reason of review:
Bad quality
Dashun Lpk
NEVER RECEIVED ORDER
Placed an order with this company three weeks ago. Emailed to ask for shipping information, I was given a confirmation number for a package delivered to Virginia two weeks ago ( I live in Texas). Told them it was incorrect & haven’t heard back since!
Reason of review:
Problem with delivery
Anonymous
Crummy material, not at all as pictured
Okay, i fell for it and ordered “Story of Lola Extreme Oversized Velvet Hoodie", it looked so soft and pretty purple in the ads. Got it, later than expected, but my main thing is that it was not soft, not fuzzy, and not purple, more like maroonish/pink. It felt like a cheap, scratchy teddy bear, and they tied the elastic parts together with string, really cheap. Never, ever order from these guys. Am in the process of attempting to return it, but am ready to donate at this point.
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Do not order from this company! They are a total scam!
I ordered a sweater and a medium and it look like it would fit my 8 year-old daughter! They are a company based off of China and it's like about a month to get my sweaty that I ordered!!
Everything that was explained in the first review is true! Horrible customer service with cheap material!