Do not order from LBDUK and expect to return any items. Initially they suggested that I keep the clothes and they would provide me a $3 credit + percentage off for my next order.
I told them that I simply wanted to return my items. Shipped my items to China, they arrived on 11/8... shipping company needed to get a hold of LBDUK in order to return - will ONLY provide an email. Shipping company finally got a hold for LBDUK 2 weeks later, and they are refusing my return due to customs costs.
My options now are to forfeit my entire order which I have now paid to ship BACK to China or pay to have it shipped back to me... So much for the "easy returns" stated on the website.
Product or Service Mentioned: Lbduk Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $70.
Preferred solution: Full refund.