Latest review first
Pissed Consumer Interviews ?
I purchased a sweater that came with the seam not sewn completely on the shoulder. I sent an email with pictures of the sweater requesting a refund and I would return the item (I did not receive a packing slip with the original package). This is their response - "Hello, we are sorry for the inconvenience caused for you, if you return the item back to us, you need pay for the return shipping fee that more than the price you have paid would you mind give the item to your friend or relative as a gift or resell to someone, we can refund $5 to you and provide your next order 15% discount,ok? Have a nice day:) I responded - "This is not acceptable to me. If you are not going to refund me, I would like a replacement sent to me since the item received was damaged (not sewn together properly). I will return the item to you at your cost because the product was damaged (no fault of mine). I am unable to gift or sell an item that has a hole in the shoulder. Please provide me a return label and you can send an undamaged replacement once you receive my return." Again, their reply - "Hello, Really sorry ,if you keep them,we will refund you $6,is that ok? if not ,you need to pay for the returning shipping fee,it may not be cost-effective,because our warehouse is in China. Have a nice day. I have now replied again with a copy of their text from their website - 3. We are responsible for all following faulty items and shipping charges : a)Damaged item(zipper malfunction, ripped or torn, obvious color difference); I will await their reply and post accordingly.
SCAM SCAM SCAM!!! This company has been a nightmare from beginning to end. I fingered with the higher price point of the clothing that it would’ve been the quality that the pictures show... wrong. They make it impossible to return, and offer you some kind of BS amount...Read more
LBDUK - Terrible Cust Service!!
I ordered a sweater (coat) in October... it’s April and I never received it. I have sent them many emails asking for a refund. They asked me to be patient and then sent me many emails to rate their company.
Pictures on website are deceiving! I laughed when I received the hoodie I purchased (otherwise, I would have been gone mad)! The garment's fabric is matted, thin, the workmanship a complete joke and it's a completely different color from the photo! I've bought better...Read more
After 20 + emails back and forth and being given the runaround- this company tries to get you to keep crappy, poor quality, cheaply made merchandise which looks nothing like the picture on line and may or may not be the right color or size. They try to have you keep it...Read more
I didn't like
- Horrible and have been ripped off
LBDUK - Terrible
Never again. They never sent my clothing and then never returned my money. It’s a scam.
LBDUK - Customer Service staff are morons.
Placed an order and immediately realized I ordered an incorrect size. I immediately contacted customer service with my order number to ask to update my order with the correct size. They said they couldn't because the order had already shipped - in a matter of FIVE seconds. So if it shipped in 5 seconds why did it takes 3 weeks to arrive...just wondering...
LBDUK - Horrible company!
Items come from China, vastly different in color and fit, not to mention with holes. They told me I should go get it mended and if I didn’t want to do that I could send it back at my own expense which is completely different than their online return policy where they offer paid returns if items are faulty. Return shipping to remote China is upwards of $80. Unbelievably horrible customer service and quality of clothing.
I am an experienced online shopper and I have never been so disappointed in a company before. I ordered from LBDUK back in October 2017 and when December hit I was wondering why I still had not received my shipment it has been 2 months. So I contacted customer service...Read more
Ordered some items,one of which was a pair of jeans. Had to guess on size because of different countries. The order took several weeks to arrive E and when it did the jeans were way too big. Emailed customer service, their responses were repetitive and unhelpful. They...Read more
LBDUK - Cheap products for a not so cheap price
I ordered the velvet over sized hoodie. I fluctuate between a size 8 and 10. So I ordered the size 8 thinking there would be some give since it’s an OVERSIZED hoodie. The hoodie came cheaply made with absolutely no give. I tried to return it and in back and forth emails they refer me to the size chart and say they can’t make a return because it was my mistake. The fact that returns on clothing aren’t allowed screams that this an obvious SCAM.
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